Roles & Responsibilities:

• Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc

• Must act as a bridge between the company and its current market and future markets

• Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers

• Help management in forthcoming products and discuss on special promotions

• Review their own performance and aim at exceeding their targets

• Record sales and order informationand report the same to the sales department

• Provide accurate feedback on future buying trends to their respective employers

Roles & Responsibilities:

• Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc

• Must act as a bridge between the company and its current market and future markets

• Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers

• Help management in forthcoming products and discuss on special promotions

• Review their own performance and aim at exceeding their targets

• Record sales and order informationand report the same to the sales department

• Provide accurate feedback on future buying trends to their respective employers

Roles & Responsibilities:

• Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results

• Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products

• Implements national sales programs by developing field sales action plans

• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors

• Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand

• Completes national sales operational requirements by scheduling and assigning employees; following up on work results

• Maintains national sales staff by recruiting, selecting, orienting, and training employees

• Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

• Contributes to team effort by accomplishing related results as needed

Roles & Responsibilities:

• Setting up new channel partners and overseeing the on-boarding process

• Implementing channel marketing plans set out by the channel marketing team

• Working closely with sales teams within the channel partner to train and advise

• Regularly meeting with counterparts with partner organisation

• Monthly reporting on sales KPI’s within channel partners

• Working to sales and revenue targets as set by the Sales Director

• Giving feedback to the marketing team on the success of sales promotions

• Addressing customer service issues as raised by the channel partner

• Identifying and reaching out to new potential channel partners

• Working on cross selling opportunities within the organisation

Duties & Responsibilities:

• Providing help and advice to customers using your organisation’s products or services

• Communicating courteously with customers by telephone, email, letter and face to face

• Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants

• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill

• Issuing refunds or compensation to customers

• Keeping accurate records of discussions or correspondence with customers

• Analysing statistics or other data to determine the level of customer service your organisation is providing

• Producing written information for customers, often involving use of computer packages/software

• Writing reports analysing the customer service that your organisation provides

• Developing feedback or complaints procedures for customers to use

• Developing customer service procedures, policies and standards for your organisation or department

• Meeting with other managers to discuss possible improvements to customer service

• Being involved in staff recruitment and appraisals

• Training staff to deliver a high standard of customer service

• Leading or supervising a team of customer service staff

• Learning about your organisation’s products or services and keeping up to date with changes

• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses