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Privacy Policy

Tessco Mobiles ("Tessco," "we," "our," or "us") is committed to protecting your data by Indian laws. This Privacy Policy explains how we collect, use, process, disclose, and manage your information.

By using our website, signing up for our products or services, or submitting information to us, you agree to our Privacy Policy.

We may update this Policy occasionally. Any changes will be posted on our website. Continued use of our services after updates implies your acceptance of the revised Policy.

  1. Personal Data. In this Privacy Policy, “Personal Data” means and includes any data, whether true or false, which can be related to a specific identifiable natural individual, whether such individual is identifiable from the data itself, or from other information that is available to us.
  2. Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name or other identification proofs, telephone number(s), mailing address, email address, network data, and any other information relating to any individuals which you have provided us in any form you may have submitted to us or via other forms of interaction with you.
  3. Collection of Personal Data. Tessco Mobiles may collect your Data in several different ways. Please take care when submitting information to us, in particular when completing free text fields or uploading documents and other materials. Some of our services are automated, and we may not recognize that you have accidentally provided us with incorrect or sensitive information.
  4. Whenever you interact with Tessco Mobiles, you may be asked to provide us with your Personal Data. For example:
    • When creating your accounts, signing up, or subscribing for service updates, we may ask you to provide a range of information, such as your name, date of birth, contact details, interests, and newsletter preferences.
    • When you purchase, register, send for repair, or return one of our products, we may record the call or ask you to provide information such as your contact details, delivery date, place of purchase, and payment information.
    • When you contact our customer service centers for assistance, we may keep information about the call, including your name, the product(s) you bought, the reason you contacted us, and the advice we gave you.
    • When you visit us at a public event, such as a trade show or exhibition, or participate in one of our surveys, competitions, or prize draws, we may ask for information, such as your business card, name, contact details, interests, and preferences.
    • When you use our online services, we may receive content that you choose to upload, such as product reviews, comments, photos, and forum posts, or details of your interests and preferences that you choose to tell us about, for example, when you select the services that you wish to receive.
    • When you submit your Personal Data to us for any other reasons.
  5. If you provide us with any Personal Data relating to a third party (e.g., information of your spouse, children, parents, and/or employees), by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the purposes as listed below.
  6. You should ensure that all Personal Data submitted to us is complete, accurate, true, and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested.

Purpose of Collection, Use, and Disclosure of Your Data

Generally, Tessco Mobiles collects, uses, stores, processes, and discloses your Personal Data for the following purposes:

  • Resolving and responding to complaints, requests, and inquiries.
  • Providing customer care, including warranty, returns, and after-sales services.
  • Staff training and quality assurance, especially for customer support staff.
  • Gathering feedback on Tessco Mobiles products and services, and conducting surveys.
  • Organizing prize draws, contests, and promotional offers.
  • Managing administrative and business operations, and ensuring compliance with internal policies.
  • Matching Personal Data for the purposes listed herein.
  • Analyzing and addressing security issues and vulnerabilities.
  • Complying with applicable laws, regulations, codes of practice, guidelines, or rules.